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We’re delighted to have been appointed by Lakeside Village Outlet Shopping to deliver comprehensive facilities management services across the popular retail destination.

 

The appointment sees two Doncaster-based organisations working together, underlining Lakeside Village’s continued investment in the local economy while ensuring the highest standards of facilities management for retailers, staff and visitors.

 

Signum FM is responsible for a wide-ranging programme of planned and compliant maintenance to support the smooth day-to-day operation of the centre. Our remit includes essential safety checks, mechanical and electrical services, and preventative maintenance across the site such as lightning protection testing, roller shutter doors maintenance, Portable Appliance Testing (PAT), boiler servicing, gas detection and shut off services and air conditioning checks.

 

Our partnership helps ensure Lakeside Village continues to provide a safe, welcoming and well-maintained environment for shoppers and tenants alike, while also reducing downtime and improving operational efficiency.

 

Marie Beech, Operations Manager at Lakeside Village Shopping Outlet, said: “We are delighted to be working with Signum Facilities Management, who, as a fellow Doncaster business, understand the importance of quality, reliability and local partnerships. This appointment reflects our ongoing commitment to maintaining high standards across the outlet while supporting services and expertise within our local economy.”

 

Jill Wood, Managing Director of Signum FM, said: “We’ve had a very positive start to our partnership with Lakeside Village. The team there are brilliant to work with, and we’re proud to be supporting such a well-known local landmark.

 

“Facilities management is all about trust and consistency, and we’re committed to delivering exactly that. We look forward to continuing to develop our relationship and providing the very best service for Lakeside Village and its visitors.”

We’re pleased to officially welcome Gracie Miller to the Signum FM team, who has joined us as a Facilities Administration Assistant.

Gracie recently completed her A Levels in Sociology, Psychology and English Language.

Alongside her studies, she gained three years of experience working in a café and restaurant environment as a waitress and barista, where she also had the opportunity to support with administrative tasks.

These roles helped her build strong communication, organisation and customer service skills, a great foundation for her new position at Signum FM.

In her role, Gracie will be supporting the wider facilities management team with administrative duties, helping to ensure smooth communication and efficient day-to-day operations.

She’s particularly looking forward to learning more about the facilities management industry, developing her administrative and communication skills, and taking on increasing responsibility as she grows within the business.

Outside of work, Gracie enjoys spending time with her family and friends.

She’s a keen football fan and loves attending West End shows and concerts, and recently even went to a “midlife rave” with her mum!

When it comes to starting the workday, there’s one essential she can’t do without: a cold drink of squash in her Stanley cup.

We’re delighted to have Gracie on board and look forward to supporting her development as part of the Signum FM team.

At Signum FM, our people are at the heart of everything we do.

 

This month, we’re proud to celebrate two significant milestones that highlight the dedication and commitment within our team.

John Booth, our Senior Electrical Engineer and Qualified Supervisor (QS), marks an incredible 10 years with Signum FM.

 

Over the past decade, John has been a cornerstone of our electrical services, ensuring projects are completed to the highest standards and that our clients’ buildings remain safe, compliant, and efficient.

 

His expertise and attention to detail reflect the quality and reliability our customers associate with Signum FM.

We’re also delighted to recognise Matthew Johnson, our skilled Heating Engineer, who celebrates 5 years with the company.

 

Matthew’s professionalism and technical ability has made him a valued member of our maintenance team, supporting clients across Doncaster and beyond with heating, plumbing, and commercial boiler services.

 

As a leading facilities management company in Doncaster, we know that our success is built on the experience, loyalty, and talent of our people.

Give a warm welcome to one of the latest additions to the team, Richard Balmforth.

Richard joins Signum FM as Operations Manager, where his day-to-day responsibilities involve overseeing the coordination of planned, reactive and installation activities across both public and private sectors.

He takes a strategic, measured approach to achieving compliance and outstanding customer service as well as leading a team of engineers across the contracts covering electrical, mechanical, and fabric.

Prior to Signum FM, Richard had extensive experience in the armed forces, serving as a former tank commander and scorpion armoured reconnaissance vehicle commander, as well as working his way up from security officer to facilities/contract/operations manager over a 30-year period.

Outside of work, Richard enjoys training, playing golf, and watching both codes of rugby.

Fun fact about Richard: He’s met the entire Royal Family, including the late Princess Diana.

Richard’s favourite quote: “If you’re going through hell keep going.”

In today’s unpredictable economic climate, businesses are under more pressure than ever to deliver value, reduce costs, and work smarter. At Signum FM, we understand these challenges firsthand, and it’s why we’re seeing more organisations turning to facilities management providers like us—not just to keep things running, but to drive real, measurable benefits.

Recent insights from the Institute of Workplace and Facilities Management (IWFM) show that a growing number of companies are committing to net-zero goals, with 75% on track to hit targets by 2050. This is encouraging—and it shows that the work we do behind the scenes is making a difference. Facilities management plays a key role in helping businesses operate more efficiently and sustainably, but for our clients, that’s only part of the story.

What they value most is our deep understanding of their buildings and our close, collaborative approach. We don’t just show up when something breaks—we work as true partners. Because we manage everything directly and use a carefully chosen local supply chain to supplement our workforce, we respond faster, communicate clearly, and provide tailored support that makes a real difference. Our team knows the ins and outs of every site we manage, allowing us to plan smarter maintenance, pre-empt issues, and consistently deliver a high-quality, reliable service. It’s a level of care and expertise that some providers struggle to match.

Another key advantage our clients often mention is time. By entrusting their facilities to us, they free themselves up to focus on core business priorities. We take the hassle out of compliance, maintenance schedules, contractor management, and unexpected repairs—so they don’t have to. It’s about giving time back while ensuring everything runs smoothly behind the scenes.

At Signum FM, we believe facilities management should be personal, proactive, and rooted in real partnership. That’s what allows us to deliver value—not just in pounds and pence, but in peace of mind.

Speak to us about your facilities management needs today